Return and Refund Policy
At Ibox Services, we take pride in providing our customers with top-quality Electronics and computer hardware, software, and accessories. We want you to have a positive shopping experience with us, and we understand that occasionally you may need to return a product or seek a refund. Our Return and Refund Policy is designed to make this process as smooth and convenient as possible.
1. Eligibility for Returns and Refunds:
We accept returns and refund requests under the following conditions:
a. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer support team within 2 days of receiving the item.
b. Incorrect Product: If you receive the wrong product, please contact our customer support team within 2 days of receiving the item.
c. Change of Mind: If you decide you no longer want the product, we accept returns for unopened and unused items in their original packaging within 7 days of the purchase. However, the customer is responsible for return shipping costs.
2. Items Not Eligible for Returns:
The following items are not eligible for returns or refunds:
- Software, digital downloads, or activation codes.
- Consumable items, such as ink and toner cartridges.
- Custom-built or customized computer systems.
- Items returned after the specified return period.
3. Refund Process:
If your request for a refund is approved, we will initiate a refund to your original method of payment within 10 days. Please note that the time it takes for the refund to appear on your statement may vary depending on your bank or credit card company.
4. Return Process:
To return an eligible item, please follow these steps:
a. Contact Customer Support: Get in touch with our customer support team at iboxservices1@gmail.com, 8434040333, to initiate the return process. Provide your order number and a description of the reason for the return.
b. Packaging: Carefully package the item in its original packaging, including all accessories and documents.
c. Shipping: Ship the item to the address provided by our customer support team. You are responsible for the return shipping costs.
5. Warranty and Repairs:
Many of our products come with manufacturer warranties. If you experience issues with your product within the warranty period, please contact our customer support team. We can guide you through the warranty claim process or help facilitate repairs, if necessary.However charges may incur for the facilitation of warranties through us like courier charges etc.
6. Contact Information:
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at 9939330333. Our team is here to assist you with any inquiries or issues you may have.
Please note that this policy is subject to change, and any updates will be posted on our website. We recommend reviewing this policy periodically to stay informed about any changes. Your satisfaction is our priority, and we are dedicated to ensuring a positive shopping experience at Ibox Services.
This policy was last updated on 19th of Oct 2023